Privacy Policy

1. Introduction

Vicoa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web application, and services (collectively, the "Service").

2. Information We Collect

Personal Information

Account Information: Email address, name, and profile information you provide during registration

Payment Information: Processed securely through Apple App Store/Google Play Store/Stripe (we do not store payment details)

Usage Data: Information about how you interact with AI agents and use our Service

Message Content: Your conversations with AI agents are securely stored to enable seamless access across all your devices

Automatically Collected Information

Device Information: Device type, operating system, unique device identifiers

Log Data: IP address, access times, app features accessed, and crashes

Analytics: App performance metrics and usage patterns

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Facilitate communication between you and your AI agents
• Send notifications about AI agent activities
• Respond to customer service requests
• Monitor and analyze usage patterns to improve user experience
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell or share your personal information. We disclose information as follows:

• Limited account information with service providers who assist in operating our Service (e.g., authentication, analytics)
• Aggregated or de-identified information for analytics, research, or business purposes, including with partners or in connection with a business transaction
• Any information as required to comply with legal obligations or respond to lawful requests
• Information necessary to protect our rights, privacy, safety, or property
• With your explicit consent or at your direction

5. Your Data Privacy

We respect your privacy and handle your data with care:

• Your conversations are securely stored to sync across your devices and maintain your chat history
• We do not disclose your message content to third parties except as described in this Policy (including service providers under contract or legal requirements)
• You can delete your account to permanently delete your data (including messages and chats). Email hi@vicoa.ai to request account deletion.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data and are not liable for any data breach, unauthorized access, or security incident beyond our reasonable control. You use the Service at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Message content that you delete is immediately and permanently removed from our servers.

8. Your Rights

Subject to applicable law, you have the right to:

• Know and access the categories and specific pieces of personal information we collect, use, and disclose
• Request deletion of personal information, subject to legal exceptions
• Correct inaccurate personal information
• Receive your information in a portable format where applicable
• Opt out of the sale or sharing of personal information and cross-context behavioral advertising (we do not currently sell or share personal information)
• Limit the use and disclosure of sensitive personal information, where applicable
• Be free from discrimination for exercising these rights

To exercise these rights or submit an opt-out request if our practices change, contact us at hi@vicoa.ai.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Subscription and Payment Processing

• iOS: Payments are processed by Apple through the App Store
• Android: Payments are processed by Google through Google Play Store
• Web: Payments are processed by Stripe
• We do not have access to your payment card details
• Mobile subscription management is handled through your app store account
• Web subscription management is handled through your account settings

11. Push Notifications

With your consent, we may send push notifications about AI agent activities, updates, and important service information. You can disable these in your device settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hi@vicoa.ai

Website: https://vicoa.ai

14. Data Protection Inquiries

For data protection inquiries, please contact us at: hi@vicoa.ai